Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn and unused, with all original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@bottegadelvicolo.com. Our pieces are made by independent makers in Italy, so returns are sent back to the maker in Italy; we will send you the return address and instructions once your return is accepted. Items sent back without first requesting a return will not be accepted.

Return postage to the maker in Italy is paid by the customer, unless the item is faulty, damaged or incorrect, in which case we will cover the return cost.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that have been worn, washed or altered, or that have had their tags removed, cannot be returned. Gift cards are non-returnable. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Cancellation rights (UK and EU)
Notwithstanding the above, under UK and EU consumer law you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Items must be returned unworn, with tags, in their original condition.

Refunds
We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 14 days of receipt of the returned item. Please note it can take some time for your bank or card provider to process and post the refund.

Bottega del Vicolo is operated by AXIONOVA VENTURES LTD (company no. 16566521), 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. Email: hello@bottegadelvicolo.com